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Orders - Shipping and Returns

 
Unique pieces
Orders
How to order
Methods of payment
Shipping
Packaging
Store pickup
Holidays
Returns
Damaged Items
Cancelling an order
 
 
Unique Pieces
 
We do our best at keeping every product picture as current as possible but please note that your product might differ slightly from the image shown on the website.
 
All our glass pieces are hand made by American glassblowers making each of them an individual product. Variations might occur from one production to the other.
 
Please contact us  and we will be glad to help you find the right product!
 

Orders

 
* You must be 18 and over to purchase from this website. Please visit our Terms and Conditions page for more information.
 
* All products are intended for tobacco consumption only. 
 
* Please research your State/County regulations for the type of products you are ordering as you are solely responsible for your order. 
 
* At this time we do not ship to Pensylvania, Florida and Idaho. 
 
 
 
Online
Our secured website is the easiest, most convenient way to purchase our products. All products listed are usually in stock.
 
By Phone
The most convenient way to order is online but if you need further assistance we will gladly help you complete the order process. 
Please contact us  to speak with customer service or leave a detailed message outside of our business hours for us to return your call promptly.
 
 
We accept VISA, MASTERCARD and DISCCOVERY.
 

Packaging

SPARK understands customer’s desire for privacy which is why all our packages are shipped in discreet plain boxes or regular UPS/USPS packaging.

Store Pickup

If you wish to avoid shipping charges you can select "Store pick up" during the checkout process or contact us to arrange for store pickup at our Mendocino, California location.

 
UPS/USPS
 
Orders are usually processed and shipped within 1-3 business days. Please note that we do not ship packages on the weekend as well as regular holidays. 

All orders are shipped from our California location.

Orders cannot be sent to PO Boxes or International addresses

 
Holidays 2014

Due to shipping companies closing for holidays we are not able to ship on these dates. Please note that shipping delays may happen for orders processed around these days.

January 1st  New Year's Day

May 26th Memorial Day

July 4th Independence Day

September 2 Labor Day

November 27-28 Thanksgiving

December 25th Christmas

December 31st New Year's Eve

 

Returns

If you are not satisfied with your order you can return your product(s) in their NEW and UNUSED condition. An 20% restocking fee will be deducted from the refund and you will be responsible for all return shipping costs as well as any other shipping charges for exchanges. Refunds will be issued on credit cards. Please contact us within 14 days to request a Return Merchandise Authorization (RMA #). Items without an RMA will be refused and sent back.

*We strongly suggest insuring your return package as we are not responsible for any damages incurred during transport.

Please DO NOT send us any used products as it will NOT be returned to you and we will VOID the refund.

 

Damaged Item

We inspect all products prior to shipping but understand that accidents can happen during transportation. If you receive a broken or damaged product please contact us WITHIN 24HRS so that we can provide you with a prepaid label for easy return. A replacement product will be sent as soon as we receive the damaged one. 

Please DO NOT send us any used products as it will NOT be returned to you and we will VOID the exchange

*Please contact us before finalizing your order as we will gladly assist you in finding the right product for you!

 

Cancelling an order
 
If you wish to cancel your order please contact us as soon as possible. We will try our best to accommodate you. Please note that a 5% restocking fee might be applied if the order process is too far along.